FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
FAQ
Q 1. How can I track my order?
A. You can easily track your order by logging into your account and accessing the order history. Alternatively, our customer service chat, located at the bottom left of our website, allows you to track your order in real-time and reach out to our customer service team for assistance.
Q 2. What is your processing time?
A. Our processing time is one business day. In most cases, orders received before 1 pm are processed and shipped on the same day.
Q 3. What shipping options do you offer?
A. We offer free economy shipping with a delivery time of 5-8 business days. For faster delivery, we also provide a 2-4 business day shipping option for an additional cost. You can select your preferred shipping method during checkout.
Q 4. How do I contact customer service?
A. You can easily reach our customer service team through the customer service chat located at the bottom left of our website. Our team is available to assist you with any inquiries or issues you may have for a fast and efficient experience.
Q 5. Can I modify or cancel my order?
A. If you need to modify or cancel your order, please contact us through the customer service chat as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Q 6. How do I check my order history?
A. You can view your order history by logging into your account on our website. Alternatively, our customer service chat allows you to access your order history and track previous orders.
Q 7. Are your products cruelty-free?
A. Yes, we are committed to offering cruelty-free products and do not test on animals.
Q 8. Are your products safe?
A. Our products undergo rigorous testing and adhere to strict safety standards. We prioritize the safety and well-being of our customers, ensuring that our products are safe for use. We only use natural waxes with zero paraffin in our candles. Additionally, our fragrance oils in candles are free of parabens, phthalates, and ingredients listed in California Prop 65. Our soaps are crafted with essential oils, natural oils, and butters, while our incenses are made with essential oils for a safe and enjoyable experience.
Q 9. Do you ship internationally?
A. At this time, we only ship within The United States. We apologize for any inconvenience.
Q 10. Can I sign up for exclusive offers and updates?
A. Yes, you can sign up for our newsletter to receive exclusive offers, promotions, and updates on new products. Simply enter your email address in the newsletter sign-up section on our website.